Return Policy
At By Lina Rose, we strive to provide the best possible shopping experience. If for any reason you are not satisfied with your purchase, you may return it within 14 days of receipt. Below is our return policy:
Return Conditions
- Return Period: You have the right to return your order within 14 days of receipt without providing a reason.
- Item Condition: Returned items must be in their original condition and undamaged, including tags and original packaging.
- Excluded Items: Custom-made or personalized products, as well as sale items, cannot be returned.
- Identical Products: If you have ordered identical products in different sizes, we do not accept the return of only one item. This policy helps prevent misuse of our return and shipping policy.
How to Return
- Return Request: Contact our customer service at [contact details] to inform us about your return.
- Shipping Instructions: Follow the instructions provided by our customer service to correctly return your item. Ensure the item is well-packaged to avoid damage during transport.
- Proof of Shipment: Always keep proof of shipment until your return has been processed and approved.
Return Processing
- Refund: Once we have received and inspected your returned item, we will process the refund within 14 days via the same payment method used for the purchase.
- Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or damaged upon receipt.
Return Address
📍 IJsendijkstraat 383
📍 1442 LB Purmerend
📍 Name: MP Ecommerce
Customer Service
If you have any questions about our return policy or need assistance with a return, feel free to contact our customer service. We are here to help!
Thank you for your understanding and trust in By Lina Rose. Your satisfaction is our priority! 😊
